Privacy Policy

We may collect personal information including:

• Your name, telephone number, email address and postal address.
• Information submitted through property enquiry, viewing, eligibility, contact and maintenance forms.
• Employment, income, affordability, guarantor and referencing information.
• Identification documents and evidence of your right to rent in the United Kingdom.
• Copies of passports, immigration documents, share-code results or other evidence provided for identity and right-to-rent checks.
• Information about your preferred property, tenancy requirements and proposed occupants.
• Communications between you and Wakefield Property Lettings Ltd.
• Technical information such as your IP address, browser, device and cookie preferences.

We may use your personal information to:

• Respond to enquiries and arrange property viewings.
• Assess eligibility, affordability and suitability.
• Process tenancy applications.
• Verify identity and carry out right-to-rent checks.
• Communicate with tenants, prospective tenants, landlords, guarantors and service providers.
• Manage maintenance requests and tenancy-related matters.
• Prevent fraud and protect our business and properties.
• Meet legal, regulatory and record-keeping obligations.
• Improve our website and services.

We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract: where processing is necessary to take steps before entering into a tenancy or to perform a contract.
• Legal obligation: where we must comply with housing, right-to-rent, tax, accounting or other legal requirements.
• Legitimate interests: where processing is reasonably necessary to operate and protect our property letting business.
• Consent: where you have given us permission for a particular use, such as optional cookies or marketing.

Information submitted through our website may be stored securely using Supabase and may also be delivered to our business email account.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We may request identification and right-to-rent information when it is necessary to assess or progress a tenancy application.

These documents are sensitive and will only be accessed by people who need them for the application, tenancy or legal checks.

Right-to-rent evidence may be retained for the duration of the tenancy and for one year after the tenancy ends, in accordance with applicable right-to-rent record-keeping requirements.

Please do not send identity documents unless we have requested them and you are using the method provided by us.

Questions about this policy or the use of your personal information can be sent to: